21/01/16 at 15:00 All services are now back to normal, there may be individual cases still open so please do contact support on 01252 813396. We apologise that this network upgrade did not go entirely as planned and for the problems incurred.
21/01/16 at 14:10 We have identified the cause of network broadcasts and are reloading a core switch at our Telehouse site at 14:30. This will cause a brief loss of connectivity for all of our customers using this site while it re-establishes connections.
21/01/16 at 11:08 We have experienced unexpected issues with our planned maintenance which have affected hosting customers – we are therefore in the process of rolling back the changes.
21/01/16 at 09:15 The planned core network hardware upgrade at Telecity Hex was successfully implemented overnight, there are however a small number of individual customer issues which our onsite engineers are working through.