June 25th 2018 11:59 Broadband service should now be restored. If you are still experiencing an issue, please try to power cycle your router.
June 25th 2018 10:55 Engineers have re-routed broadband traffic to resolve the problem and we are monitoring the situation.
June 25th 2018 9:27 We are aware of an issue with our Broadband Service. Our technical team are currently working on this issue. We apologise for the inconvenience.
Last Updated: Wednesday, August 7th, 2019 at 10:30 am
ISSUE AFFECTING OUR CORE NETWORK
07/08/19 - Our supplier has resolved the issue with our circuit between Aspen House, Fleet and Equinix data centre, London. The issue was resolved on 06/08/19 at 22:36 and the circuit has been fully operational since then.
06/08/19 at 15:48 - We became aware of an issue relating to one of our core network links between Aspen House Fleet and London. This is an advisory notice as customer traffic is not affected at present. Our supplier engineers are currently working to resolve this issue as a matter of urgency. Further updates will be provided as soon as possible.
June 25th 2018 20:00 Engineers have resolved all issues affecting the network
June 25th 2018 10:25 We are currently investigating a problem on our network affecting some customers. We apologise for the inconvenience.
Last Updated: Tuesday, September 26th, 2017 at 10:50 am
Loss of Connectivity to VM Platform
September 26th 2017
09:30 – We are aware of an issue with connectivity to the VM Platform. We are currently investigating and hope to restore service as soon as possible.
We apologise for the inconvenience.
UPDATE 10:05 - We traced the issue to the HA firewalls. The firewalls have been restarted and connectivity is now restored. If you continue to experience problems, please contact the support department (email@example.com).