Network & Service Status

Office 365 running

We can happily report that all DNS servers are currently running.

27th October- 13:53 We are aware of an issue affecting some customers which prevents them from reconnecting if their broadband line drops or router is rebooted.  Our supplier's engineers are working to identify and solve the issue for the affected users. If you are unable to get a connection please call our broadband support team on 01252 813396 choosing option 1 so that they can prioritize you.  

At around 4:24 this morning a fire alarm/power outage occurred at the Harbour Exchange/LD8 data centre in London.  This power issue affected a number of floors in the DC and as of 8:40, equipment was being moved across to alternative power infrastructure.  This issue affected one of our redundant backbone links as well as peering sessions with a number of other service providers.  As of 9:26 our core network resilience was restored.   Whilst our core network rerouted traffic over to remaining circuits and all our internet traffic was peering via other exchanges, you may have experienced some disruption whilst traffic was automatically rerouted and reduced performance due to additional load across all providers at the internet exchanges.  Reports on LINX that other providers had their power restored during the morning meant that our BGP peering sessions were all recovered by 11:30.   A number of our customers with leased line connections using Talk Talk infrastructure were affected due to the power outage with these services being restored by 15:15.

June 25th 2018 20:00 Engineers have resolved all issues affecting the network June 25th 2018 10:25 We are currently investigating a problem on our network affecting some customers. We apologise for the inconvenience.

September 26th 2017 09:30 – We are aware of an issue with connectivity to the VM Platform. We are currently investigating and hope to restore service as soon as possible. We apologise for the inconvenience. UPDATE 10:05 - We traced the issue to the HA firewalls. The firewalls have been restarted and connectivity is now restored. If you continue to experience problems, please contact the support department (support@datanet.co.uk).

October 24 2018 13:00 Engineers have resolved all issues affecting the Veeam Cloud Connect service.