Network & Service Status

Office 365 running

We can happily report that all DNS servers are currently running.

22nd July 2022 - 11:45 We are aware of an issue affecting Broadband customers.  Our supplier's engineers are working to identify and solve the issue. 15:30 -  Our supplier has identified a faulty device and the hardware supplier has been contacted directly for a Priority 1 case to be raised with them. During this time, they have attempted to alleviate some issues across the core network by performing a workaround to reroute traffic to avoid the device. As a result we are seeing some services being restored. All of the requisite logs have been provided and they are working alongside the hardware supplier to determine the next course of action. As of yet, it is still unclear as to when full service can be restored however they will endeavour to provide this as soon as we have it available. 24th July - 14:30  Network Cards at two network locations have been replaced and after extensive testing, this incident has now been resolved and all services are fully operational. We apologise for the inconvenience.

Between 12:02 and 12:25 on the 5th October the core network at the Datanet Farnborough Data Center suffered from a stability issue causing packet loss and interruption to connectivity for some customers. The source of these issues was isolated to specific ports which were disabled allowing the network to return to stability. We continue to investigate the cause but do not expect to see any further issues. Datanet apologises for the inconvenience suffered during this incident. A significant part of the issue was that a customer generated (reflected back to us) a massive number of spurious VRRP packets on the network (over 3 million per second). This caused the Juniper DDoS protection filter to drop VRRP packets across all interfaces on the router which broke the default gateways for our customers. Having investigated in detail we identified an additional feature within the Juniper DDoS protection which allows detection, logging and automated blocking at a Flow level. This means that rather than breaking VRRP at the router level, we now drop packets at a customer (ie VLAN) level. We have tested and enabled this feature on both routers in Ark.

June 25th 2018 20:00 Engineers have resolved all issues affecting the network June 25th 2018 10:25 We are currently investigating a problem on our network affecting some customers. We apologise for the inconvenience.

September 26th 2017 09:30 – We are aware of an issue with connectivity to the VM Platform. We are currently investigating and hope to restore service as soon as possible. We apologise for the inconvenience. UPDATE 10:05 - We traced the issue to the HA firewalls. The firewalls have been restarted and connectivity is now restored. If you continue to experience problems, please contact the support department (support@datanet.co.uk).

24/03/2023  11:00  This is a test of the procedure to update network status page 24/03/2023 11:05  Status updated to OK.