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Issue Affecting Broadband login for some customers

27th October- 13:53 We are aware of an issue affecting some customers which prevents them from reconnecting if their broadband...

8th February – 16:58 Affected equipment has been restarted. Broadband connections should now be working normally. 8th February – 16:00...

6th November – 11:30 Our Broadband supplier is currently aware of a wide-spread packet loss issue following an outage instance...

At around 4:24 this morning a fire alarm/power outage occurred at the Harbour Exchange/LD8 data centre in London. This power...

07/08/19 – Our supplier has resolved the issue with our circuit between Aspen House, Fleet and Equinix data centre, London....

08/01/19 16:20 Customers with services including connectivity at Aspen House Data Centre will have experienced a short period of disruption...

October 24 2018 13:00 Engineers have resolved all issues affecting the Veeam Cloud Connect service.

October 24 2018 09:00 We are currently investigating a problem with our Veeam Cloud Connect service affecting some customers’ backups....

12:30 The core network issues were resolved within 15 minutes. All systems are up. Further report to follow. 12:15 Datanet...

July 02 2018 12:00 The issues we were experiencing have been fixed and our Veeam Cloud Connect backups have resumed. July...

June 25th 2018 20:00 Engineers have resolved all issues affecting the network June 25th 2018 10:24 We are currently investigating...

June 25th 2018 20:00 Engineers have resolved all issues affecting the network June 25th 2018 10:25 We are currently investigating...

June 25th 2018 11:59 Broadband service should now be restored. If you are still experiencing an issue, please try to power...

September 26th 2017 09:30 – We are aware of an issue with connectivity to the VM Platform. We are currently...

September 21st 2017 15:05 – We are aware of an issue with a Broadband Service causing loss of service. This...

March 31st 2017 13:05 – We are aware of an issue with a Broadband Service causing loss of service. This...

10/03/17 at 13.47: We believe that the broadband connectivity issue has now been resolved. Please reboot your hardware if you...

November 18th 2016 16:00 – We are aware of an issue with a broadband Service causing loss of service. We...

This report details the incident of DSL services which connect through our Interxion core router, disconnecting on the 17th September...

13:30 BT has confirmed that all their systems have been restored. 10:45 BT has put out an update stating that they are...

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