SWelcome to the Datanet Support Centre

Our Support Team is operational 828x6, Monday - Saturday 8am-8pm and can be contacted on their dedicated number 0845 130 0695.

In the unlikely event of a MSO (major service outage) which affects most or all of the services from Datanet, we will provide information about the incident on this page. For isolated service issues, details will be posted under the relevant service section on the Network Status page.

Datanet will produce a Post Incident Review for any MSO. This report will be collated and filed in the Post Incident Reviews seciton below the Network Status page.

Datanet provides Business Class Support across our range of top quality products and services. From state of the art hosting facilities at our Aspen House Datacentre to reliable, high speed broadband and leading edge hardware, we tailor solutions to fit your requirements. Our dedicated Support Team is available for you so we can help your business to work faster and smarter.

Network Status

Issues

Read on for a list of any known network service issues.

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Post Incident Reviews

Root cause and Risk Mitigation

To read in more detail about a specific incident and post review.

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Technical Support Documents

Technical Questions

To assist with some of the more common technical questions, we have created the documents listed below which we trust you will find useful. If you are unable to find an answer to your question from these documents, please do not hesitate to contact our Support Team.

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FAQs

Datanet Frequently Asked Questions

Frequently asked questions on hosting connectivity and internet services.

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Planned Maintenance

Planned Network and Facilities Maintenance

An update on any scheduled maintenance on our network or facilities.

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Datanet Resources

Downloads and useful material

A host of resources from Datanet including downloads, datasheets and white papers.

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Our Support Team is operational Monday to Saturday 8am to 8pm on 0845 130 0695