14/09/2005 – Continued growth demands further investment
Datanet increases Broadband capacity by adding additional BT hostlinks at one of its Redbus data centres, offering increased capacity, redundancy and diversity of services. We have also invested in a new CRM(Customer Relationship Management) application for use by all departments across Datanet to further improve the way we look after you our customers.
Both new developments are being launched to keep Datanet ahead of the growth of their business and prepare for the future. The improvements mean that Datanet can continue to increase the high levels of reliability and support they provide for all their customers. The new CRM system will also allow customers to log in and check the progress of their support questions and queries themselves. The increased broadband capacity will enable Datanet to broaden their range of services in the future to satisfy the requirement for higher speed connections.
Conleth McCallan, MD of Datanet, said that the investments were ones the company was pleased to make. The CRM system will revolutionise the way we communicate and deal with our customers, combining our sales, marketing, technical support, operations and finance functions into one cohesive unit. The need for increased broadband capacity is one of the best possible indicators of a healthy ISP business. We at Datanet are delighted that more and more customers trust us with their Internet connectivity and our continued expansion is an excellent reflection of the hard work and dedication of our staff. This new growth allows us to consolidate our existing position, improve the experience for our customers and help us develop future products and services.
As the winner of both the Best National Business ISP at the 2005 ISPA Awards, plus the recent Business of the Year for the South East Region from the British Chamber of Commerce, Datanet looks set to go from strength to strength.