At around 4:24 this morning a fire alarm/power outage occurred at the Harbour Exchange/LD8 data centre in London. This power issue affected a number of floors in the DC and as of 8:40, equipment was being moved across to alternative power infrastructure. This issue affected one of our redundant backbone links as well as peering…
08/01/19 16:20 Customers with services including connectivity at Aspen House Data Centre will have experienced a short period of disruption and all services were restored at 16:26 We apologise for the inconvenience.
12:30 The core network issues were resolved within 15 minutes. All systems are up. Further report to follow. 12:15 Datanet is currently experiencing a core network issue affecting multiple customers and services. Our engineers are working on the issue to find a resolution. We apologise for the inconvenience.
June 25th 2018 20:00 Engineers have resolved all issues affecting the network June 25th 2018 10:24 We are currently investigating a problem on our network affecting some customers. We apologise for the inconvenience.
7/3/2016 We have successfully completed our network maintenance this evening, it took longer than planned, however we are pleased to advise that the new Juniper equipment is operational alongside the existing Cisco and the new 10Gb circuits are also connected alongside the 1Gb circuits and all is working well. Please contact technical support as normal if you experience any issues.
12/02/16 Our core network continues to operate as expected however our LINX peering will remain shut down until we introduce it to our new Juniper core network
10/02/16 at 16.30 an issue was identified with our LINX peering and we believe that this has now been resolved. Please accept our apologies for the inconvenience caused. 10/02/16 at 15.00 we became aware of an issue relating to our core network. Our engineers are currently working to resolve this issue as a matter of…
23:30 – Testing is now complete and the network is back to normal.22:30 – Both core switches have been successfully restarted, the core network will be tested for the next hour.16:30 – Due to continued packet loss on the core at Aspen House, we will reload the core Cisco routers at 9pm tonight. This is not expected…
21/01/16 at 15:00 All services are now back to normal, there may be individual cases still open so please do contact support on 01252 813396. We apologise that this network upgrade did not go entirely as planned and for the problems incurred. 21/01/16 at 14:10 We have identified the cause of network broadcasts and are reloading a core…
Update 12/08/15 @ 16:30 – Having identified the source of the traffic, our upstream providers and peers were able to drop this traffic and levels appear to be stabilising. We are continuing to monitor the situation. Please accept our apologies for the inconvenience caused. 12/08/15 @ 11:35 – We are currently experiencing very high levels…