Behind the Scenes: What Happens During a Datanet Remote Hands Request

Behind the Scenes: What Happens During a Datanet Remote Hands Request

When you send a Remote Hands request, our support team gets to work as quickly as possible. Depending on what you need, we’ll investigate the issue, carry out the task and keep you updated.

Remote Hands is ideal for businesses managing infrastructure across multiple locations, or without local IT staff, helping to reduce downtime and avoid unnecessary journeys.

Some of the most common requests include:
• Rebooting servers and networking equipment
• Replacing failed hard drives or power supplies
• Installing new equipment into your rack
• Connecting and labelling network or power cabling
• Carrying out visual inspections and sending photos

We work with a wide range of equipment every day, so you can be confident your infrastructure is in safe hands.

If you do need to visit the data centre, you’re welcome at any time, even in the middle of the night. Our dedicated client room offers a comfortable working area with everything your engineers might need, including patch leads, power cables, adapters, cage nuts, cable ties and phone chargers, and you can grab yourself a cup of tea or coffee from the nearby kitchen. Meeting rooms are available to book if you need them. We can also store your deliveries securely until you arrive. Our data halls all have crash carts available with a keyboard, monitor and mouse for direct server access.

Whether you need an extra pair of hands or you’re planning a visit to the data centre, we’re here to help. Take a look at our Remote Intelligent Hands and Client Amenities pages to find out more.

To find out more about how Datanet can help, call 01252 810010, or email Datanet Sales or simply fill out the form on our contact page and we will be in touch.