Network issues 21 October 2026

Update 12:40

Around 7:45 this morning our montitoring flagged that some traffic sessions were being dropped.  Following investigation, we identified the affected paths across the network and implemented a workaround at approximately 8:50 which was in place for all traffic by 9:10.

Subsequent analysis of logs across our network shows some traffic flows may have been affected as early as 5:33 this morning, but as traffic across our network increased the impact will have affected multiple customers from around 8am.

We have since identified a configuration issue on one of our routers which has now been addressed.  We continue to monitor this device to confirm correct operation.

Update 09:10

Our engineers have resolved the issue and we are awaiting further detail

Incident identified 06:24

Our engineers are aware of a network issue that is affecting customers, we will update this post as soon as we have more info.