September 26th 2017
09:30 – We are aware of an issue with connectivity to the VM Platform. We are currently investigating and hope to restore service as soon as possible.
We apologise for the inconvenience.
UPDATE 10:05 – We traced the issue to the HA firewalls. The firewalls have been restarted and connectivity is now restored. If you continue to experience problems, please contact the support department (email@example.com).