Issue affecting our Broadband Service

6th November – 11:30 Our Broadband supplier is currently aware of a wide-spread packet loss issue following an outage instance that occurred last night. This is being thoroughly investigated for a resolution for as soon as possible.
Further updates will follow as and when they become available and we apologise for any inconvenience caused.

6th November – 13:00 Latest update from our supplier is:
“Due to the unplanned outage last night we are experiencing issues. As a result all traffic has been routed through an alternative BGP route and is subsequently causing congestion on this secondary route. we are currently in conversation with a supplier to establish whether or not we can bring this primary route back online. Despite this we are seeing that services are restored, but with issues.”
Further updates will be made available as soon as we have them.

6th November – 14:00 Latest update from our supplier is:
“Emergency Work 14:00 – 16:00 6/11/2020 Due to the ongoing issues being observed on the DSL platform causing heavy packet loss, NOC engineers will soon be carrying out remedial work.
All broadband users should be considered at risk for the duration of this work.”
We apologize for any inconvenience and further updates to be provided.

6th November – 14:45 Latest update from our supplier is:
“This work has now been completed. We will continue to monitor the DSL platform.
Any users still experiencing residual issues are advised to reboot the equipment prior to contacting the support desk.”
Once again we apologize for any inconvenience caused by the issue.

Call our team today on 01252 810010 to find out more about how we can help you