November 18th 2016
16:00 – We are aware of an issue with a broadband Service causing loss of service. We are currently investigating this issue and hope to restore service as quickly as possible.
We apologise for the inconvenience.
UPDATE 16:41 – We have rectified the issue and all service should now be restored. If you are still experiencing an issue, please try to power cycle your router. After that, please contact our support department for assistance.
UPDATE 13/12/16 – Please see the below report that details the incident on the 18th November 2016 at approximately 15:26 in which broadband services were impacted.
PWAN Infrastructure 18_11_16 – Incident Report (177 KB pdf)
