Coronavirus update 3rd November’20

Coronavirus – what we are doing to keep our staff and visitors safe and our data centre and services operational

In these extraordinary times, affecting our personal and business lives in ways never before experienced, I want to tell you what we are doing to continue to provide the highest levels of service with safety foremost. The following information will be updated from time to time as the situation develops, please do return here occasionally to see what we are doing and in particular if you are looking to gain access to our data centre you need to read the following:

coronavirus

The following notification was posted on 3rd November’20

Further to the government’s announcement of the re-instated lockdown commencing on the 5th November, Datanet will continue with the “Stay at Home” working model and the following procedures continue for the present:

All services are fully operational at Datanet.co.uk however, the following changes to normal operations continue:
• Datanet staff are visiting site on a ‘as needs only’ basis whilst our security company continue random 24×7 patrols
• We must be notified of all visitors before they arrive on site
• We must be notified of all deliveries in advance
• We encourage you to make use of Datanet remote hands where possible
• Access to the main data centre floor is per the guidance further below. Access to meeting rooms and the office is restricted and subject to the following rules:

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• By prior arrangement, we can facilitate customers in groups of up to 5 only to use our main meeting room with the following rules:
• Only 5 chairs for up to 5 people are available in the main meeting room
• The 5 chairs are arranged to provide maximum social distancing, please do not rearrange the chairs
• Hand sanitiser is provided and we encourage you to sanitise and wash your hands frequently
• Masks and gloves are also available from reception
• First floor access is restricted to the main meeting room (CS1) and the washrooms only, no access to the kitchen, general office or small meeting room. (You may of course visit your rack in the data centre)
• During the period of the re-instated lockdown commencing 5th November we discourage use of our first floor meeting rooms, we hope this is just for the month but we are guided by government recommendations

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Notifications for access during normal hours (09:00 to 17:30 M-F) should be by email to support@datanet.co.uk Out of hours (OOH) access should be arranged using the usual OOH procedure with our security company.

All visitors that need to attend our site will be required to confirm that they:
• Do not have cold or flu-like symptoms
• Have had no known contact with someone in the last fourteen days who has been diagnosed with coronavirus
• We request that all visitors follow enhanced hygiene and social distancing guidelines whilst on site and please use the hand sanitiser at reception upon arrival
• Along with the sanitiser there is a supply of gloves and masks at reception, please do avail yourself of these
• Along with the usual Datanet sign in we are now using the NHS Test and Trace QR poster, please also scan in with this

Datanet staff have been assigned to teams attending site only as necessary on a weekly rota pattern to limit the risk of infection with other staff working remotely.

Our priority at this challenging time is to minimise risks to the health & safety of our customers, staff and families whilst ensuring the continuation of services with minimal operational disruption. We will continue to provide the same friendly and efficient service you expect from us.

Please note that this is an evolving situation; current procedures and guidelines may be changed at any time. For the latest updates please refer back to this page. (https://www.datanet.co.uk/coronavirus-update/)

Please bear with us if it takes us a little longer to respond to your requests during these unprecedented times. We appreciate your continued support and custom.

Best wishes and stay safe.
Datanet Team

coronavirus

The following notification was posted on 21st September’20

Further to the recent and unfortunate increase in coronavirus cases and the associated uncertainty, Datanet will continue with the “Stay at Home” working model and the following procedures continue for the present:

All services are fully operational at Datanet.co.uk however, the following changes to normal operations continue:
• Datanet staff are visiting site on a ‘as needs only’ basis whilst our security company continue random 24×7 patrols
• We must be notified of all visitors before they arrive on site
• We must be notified of all deliveries in advance
• We encourage you to make use of Datanet remote hands where possible
• Access to the main data centre floor is per the guidance further below. Access to meeting rooms and the office is restricted and subject to the following rules:

**********
• By prior arrangement, we can facilitate customers in groups of up to 5 only to use our main meeting room with the following rules:
• Only 5 chairs for up to 5 people are available in the main meeting room
• The 5 chairs are arranged to provide maximum social distancing, please do not rearrange the chairs
• Hand sanitiser is provided and we encourage you to sanitise and wash your hands frequently
• Masks and gloves are also available from reception
• First floor access is restricted to the main meeting room (CS1) and the washrooms only, no access to the kitchen, general office or small meeting room. (You may of course visit your rack in the data centre)
• We will provide water and coke and you may bring in sandwiches and hot drinks to the meeting room

**********

Notifications for access during normal hours (09:00 to 17:30 M-F) should be by email to support@datanet.co.uk Out of hours (OOH) access should be arranged using the usual OOH procedure with our security company.

All visitors that need to attend our site will be required to confirm that they:
• Do not have cold or flu-like symptoms
• Have had no known contact with someone in the last fourteen days who has been diagnosed with coronavirus
• We request that all visitors follow enhanced hygiene and social distancing guidelines whilst on site and please use the hand sanitiser at reception upon arrival.
• Along with the sanitiser there is a supply of gloves and masks at reception, please do avail yourself of these.

Datanet staff have been assigned to teams attending site only as necessary on a weekly rota pattern to limit the risk of infection with other staff working remotely.

Our priority at this challenging time is to minimise risks to the health & safety of our customers, staff and families whilst ensuring the continuation of services with minimal operational disruption. We will continue to provide the same friendly and efficient service you expect from us.

Please note that this is an evolving situation; current procedures and guidelines may be changed at any time. For the latest updates please refer back to this page. (https://www.datanet.co.uk/coronavirus-update/)

Please bear with us if it takes us a little longer to respond to your requests during these unprecedented times. We appreciate your continued support and custom.

Best wishes and stay safe.
Datanet Team

coronavirus

The following notification was posted on 3rd August’20

Further to the recent and unfortunate increase in coronavirus cases and the associated uncertainty, Datanet will continue with the “Stay at Home” working model and the following procedures continue for the present:

All services are fully operational at Datanet.co.uk however, the following changes to normal operations continue:
• Datanet staff are visiting site on a ‘as needs only’ basis whilst our security company continue random 24×7 patrols
• We must be notified of all visitors before they arrive on site
• We must be notified of all deliveries in advance
• We encourage you to make use of Datanet remote hands where possible
• Access will be restricted to the main data centre floor with no access to meeting rooms or the office

Notifications for access during normal hours (09:00 to 17:30 M-F) should be by email to support@datanet.co.uk Out of hours (OOH) access should be arranged using the usual OOH procedure with our security company.

All visitors that need to attend our site will be required to confirm that they:
• Do not have cold or flu-like symptoms
• Have had no known contact with someone in the last fourteen days who has been diagnosed with coronavirus
• We request that all visitors follow enhanced hygiene and social distancing guidelines whilst on site and please use the hand sanitiser at reception upon arrival.
• Along with the sanitiser there is a supply of gloves and masks at reception, please do avail yourself of these.

Datanet staff have been assigned to teams attending site only as necessary on a weekly rota pattern to limit the risk of infection with other staff working remotely.

Our priority at this challenging time is to minimise risks to the health & safety of our customers, staff and families whilst ensuring the continuation of services with minimal operational disruption. We will continue to provide the same friendly and efficient service you expect from us.

Please note that this is an evolving situation; current procedures and guidelines may be changed at any time. For the latest updates please refer back to this page. (https://www.datanet.co.uk/coronavirus-update/)

Please bear with us if it takes us a little longer to respond to your requests during these unprecedented times. We appreciate your continued support and custom.

Best wishes and stay safe.
Datanet Team

coronavirus

The following notification was posted on 10th May’20

Further to the government’s announcements this evening Sunday 10th May, Datanet will continue with the “Stay at Home” working model and so all the procedures announced on the 24th March (below) continue for the present.

Best wishes and stay safe.
Datanet Team

coronavirus

The following notification was posted on 24th March’20

All services are fully operational at Datanet.co.uk however, following last night’s government lockdown and the firm recommendation to “Stay at Home”, the following changes to normal operations are in force:
• Datanet staff are visiting site on a ‘as needs only’ basis whilst our security company continue random 24×7 patrols
• We must be notified of all visitors before they arrive on site
• We must be notified of all deliveries in advance
• Data centre access will be limited to critical activities only
• We encourage you to make use of Datanet remote hands where possible
• Access will be restricted to the main data centre floor with no access to meeting rooms or the office

Notifications for access during normal hours (09:00 to 17:30 M-F) should be by email to support@datanet.co.uk Out of hours (OOH) access should be arranged using the usual OOH procedure with our security company.

All visitors that need to attend our site for critical activities will be required to confirm that they:
• Do not have cold or flu-like symptoms
• Have not been out of the country within the last two weeks
• Have had no known contact with someone in that same period who has been diagnosed with COVID-19
We request that all visitors follow enhanced hygiene and social distancing guidelines whilst on site including washing hands upon arrival.

Datanet staff have been assigned to teams attending site only as necessary on a weekly rota pattern to limit the risk of infection with other staff working remotely.

Our priority at this challenging time is to minimise all safety and health risks to our customers, staff and families whilst ensuring the continuation of services with minimal operational disruption. We will continue to provide the same friendly and efficient service you expect from us.

Please note that this is a fluid and evolving situation; current procedures and guidelines may be changed at any time. For the latest updates please refer back to this page. (https://www.datanet.co.uk/coronavirus-update/)

Whilst access to the data centre is under our control and only subject to the above conditions, other services and in particular circuits and connectivity are subject to the carriers conditions (e.g. BT): BT Openreach say that engineer visits to customer premises will not be provided until after 1st June 2020, the earliest date appointments become available again. This includes shift orders and EFM/GEA and applies to Openreach and those who use their infrastructure, including BT Wholesale, TalkTalk, Vodafone and Virgin orders. (You can read the full BT Openreach Response Document here)

Please bear with us if it takes us a little longer to respond to your requests during these unprecedented times. We appreciate your continued support and custom.

Best wishes and stay safe.
Datanet Team

coronavirus

The following notification was posted on 20th March’20

It is still business as usual at Datanet.co.uk with all services fully operational.

Our priority at this challenging time is to minimise all safety and health risks to our customers, staff and families whilst ensuring the continuation of services with minimal operational disruption. We will continue to provide the same friendly and efficient service you expect from us.

We have therefore introduced some changes to operational procedures relating to data centre visits, deliveries and staff working practices:

• Client data centre access will be limited to critical activities only
• We encourage customers to make use of Datanet remote hands where possible
• We must be notified of all visitors before they arrive on site
• We must be notified of all deliveries in advance
• Visitor access will be restricted to the main data centre floor with access to meeting rooms and the office limited to Datanet Staff

All notifications should be by email to support@datanet.co.uk Out of hours access should be arranged using the usual procedure.

All visitors that need to attend our site for critical activities will be required to confirm that they:
• Do not have cold or flu-like symptoms
• Have not been out of the country within the last two weeks
• Have had no known contact with someone in that same period who has been diagnosed with COVID-19
We request that all visitors follow enhanced hygiene and social distancing guidelines whilst on site including washing hands upon arrival.

Datanet staff have been assigned to teams attending site on a weekly rota pattern to limit the risk of infection with other staff working remotely.

Please note that this is a fluid and evolving situation; current procedures and guidelines may be changed at any time. For the latest updates please see https://www.datanet.co.uk/coronavirus-update/

Please bear with us if it takes us a little longer to respond to your requests during these unprecedented times. We appreciate your continued support and custom.

Best wishes and stay safe.
Datanet Team

coronavirus

The following notification was posted on 13th March’20

To maintain a safe working environment in our Fleet AHF data centre we are promoting the following

1. Datanet staff are exercising a heightened hygiene program with a focus on areas and surfaces in communal use
2. Paper towel dispensers and anti-bacterial surface cleaning agents are available in several locations
3. Sanitizer hand spray will be distributed as soon as it becomes re-available
4. We encourage you to postpone all non-essential visits to the data centre
5. We discourage you from visiting with more staff or visitors than is absolutely necessary
6. We can do more remote hands for you during normal hours to save you coming in
7. You should not visit the data centre if you are feeling unwell or showing symptoms
8. We will be postponing or delaying infrastructure equipment maintenance which is deemed safe to postpone
9. Please wash your hands regularly whilst on site (inc. preparing food)
10. We will sign in on the visitor screen for you
11. We will clean your visitor passes before and after handling
12. We will follow government and public health guidelines in all areas
13. These guidelines may change as the situation develops

We are here to help however we can and assure you of our best intentions to support you through these challenging times.

Conleth McCallan and the Datanet Team

Call our team today on 01252 810010 to find out more about how we can help you