Service Level Agreement
A Service Level Agreement (SLA) is an informal contract between a provider and a customer that explains the terms of the providers responsibility to the customer and the type and extent of remuneration if those responsibilities are not met.
Datanet's Service Level Agreement is explained in a simple, clear language and are designed to have a tight focus on your business. Our Service Level Agreement is available below in PDF format.
Datanet's Service Level Agreement can be found here
Datanet is also a member of CISAS, an Ofcom approved dispute resolution service. See our Terms and Conditions for details.