Network Maintenance


Datanet.co.uk Planned Maintenance – 19:00 Monday 21st March 2016

On Monday 21st at approx. 7pm we will be installing an additional transit feed at Telehouse North. We do not expect any disruption to services at this time.


Datanet.co.uk Planned Maintenance – 19:00 Monday 7th March 2016

As part of the project to upgrade our network to 10Gb we will conduct works on Monday the 7th March at 7pm to bring the new Juniper network up alongside the old Cisco network which will require some interconnect work. The work will begin at 7pm and is expected to last around 2 hours during which time you will experience brief outages.
Please accept our apologies for the inconvenience caused.


Datanet.co.uk Emergency Maintenance – 21:00 Thursday 28th January 2016

23:30 – Testing is now complete and the network is back to normal.
22:30 – Both core switches have been successfully restarted, the core network will be tested for the next hour.
16:00 – Due to continued packet loss on the core at Aspen House, we will reload the core Cisco routers at 9pm tonight. This is not expected to take more than 1 hour, during which time all customers will lose service.
Please accept our apologies for the inconvenience caused.


Datanet.co.uk Planned Maintenance – 23:00 Wednesday 20th January 2016

On Wednesday the 20th of January at 11PM we will be upgrading our core network equipment at Telecity in London. This will involve a period of downtime of approximately 6 hours, during which time most customers will experience brief losses of service. Customers with Private Circuits terminating on our Telecity core will experience a prolonged outage during the maintenance window and will be contacted directly. This upgrade is the first phase of our 10Gbit Core Network Upgrade.


Datanet.co.uk Planned Maintenance – 23:00 Monday 15th September 2014

We are carrying out MPLS reconfiguration of our core network pops in London and Fleet which will cause short outages of up to 5 minutes on the evening of 15/09/2014 from 11pm until 1am the following morning.

You may experience multiple short periods of no connectivity during this time.

This will potentially affect all customers with services that use Datanet’s core network.


Datanet.co.uk Planned Maintenance – 22:00 Thursday 21st August 2014

We will be performing some maintenance to our core network switches located at our London data centres from 22:00 on Thursday 21st August 2014 to 01:00 on Friday 22nd August 2014.

This maintenance involves upgrading the Line Cards in our Cicso routing equipment.

There will be an outages to some customers with hosting and connectivity services during the specified window.


Datanet.co.uk Planned Maintenance – 23:59 Tuesday 3rd April 2012

Datanet.co.uk Planned Maintenance – Starting Thursday 21st March 2013

To extend our MPLS and IPv6 implementation we are carrying out IOS upgrades on 21st March & 28th March and router configuration changes on 4th April to our core network.

This will have the following impact:
21st March between 1am and 4am – There will be brief losses of service during the specified window.
28th March between 1am and 4am – There will be brief losses of service during the specified window.
4th April between 1am and 4am – There is a potential for loss of service during the specified window.

There will be an outage or degraded service to customers with hosting and connectivity services for the duration of this planned maintenance.


Datanet.co.uk Planned Maintenance – 22:00 Tuesday 26th June 2012

We will be performing some maintenance to our core network switches located at our London data centres from 22:00 on Tuesday 26th June 2012 to 22:15 on Tuesday 26th June 2012.

This maintenance involves replacing the secondary hot swap power supply in our Cicso routing equipment.

We are not anticipating any outage to be experienced by our customers, however, should any unexpected issue occur, our engineers will be on site to rectify this immediately.  It should be considered that there is a low but potential risk of outage or degraded service to customers with hosting and connectivity services based in Datanet’s Harbour Exchange hosting facililties for the duration of this planned maintenance.


Datanet.co.uk Planned Maintenance – 23:59 Tuesday 3rd April 2012

We will be performing some maintenance to our core network switches located at our London data centres from 23:59 on Tuesday 3rd April 2012 to 02:00 on Wednesday 4th April 2012.

This maintenance involves installing additional capacity for our network at our London sites to allow future network growth.

We are not anticipating any outage to be experienced by our customers, however, should any unexpected issue occur, our engineers will be on site to rectify this immediately.  It should be considered that there is a low but potential risk of outage or degraded service to all customers with hosting and connectivity services from Datanet for the duration of this planned maintenance.


Planned BT Network Maintenance – Thursday 3rd November 2011

This network maintenance will affect your Datanet Broadband Service.  We have been advised by BT of planned maintenance on the 3rd November between the hours of 00:00 and 06:00.

BT will be performing a software upgrade on the Broadband Ethernet Aggregator at Stepney Green (L/STE) site.  The upgrade will mean a loss of resilience to WBC CP’s for 1hr 30mins with a full loss of service starting at 01:00 for a maximum of 30 minutes for end users connected to the Stepney Green BRAS.

If your connection has not re-established itself automatically, you may need to reboot your router in order to re-establish a connection.

Please do not hesitate to contact the team at Datanet on 0845 130 6010 if you have any questions.


Important Information – Please Read – Proposed Network Outage – 20th July 2011 and 4th August 2011

Please note we have been advised by BT of a proposed network outage between 01:30 & 03:00 on 20th July 2011 and 01:30 & 03:00 on 4th August 2011.   This affects only the WBMC services.

This outage may result in a number of Datanet 21CN customers losing connectivity.

You are advised that should you lose connectivity on the morning of 20th July or the morning of 4th August you will need to switch off your routers and NOT try to reconnect for at least 15 minutes.  Should you not be able to establish a connection after this time then please contact Datanet between 8:30am and 5:30pm directly on 0845 130 6010.

Regards

Datanet Technical Support Team


Aspen House Fleet (AHF) Data Centre Phase2, Planned Critical Repair – Wednesday 11th November 2009

As part of the data centre Phase2 development at Aspen House Fleet, we are pleased to announce that the works to increase our power supply and installation of new UPS’s and generator is coming to a close.

We would like to inform all our customers, but particularly our customers with services and devices hosted within Aspen House Fleet, of a planned critical repair.   There is a serious risk of a power outage at AHF on Wednesday 11th November 2009 between 06:00 and 08:00.  This outage may occur as one of the original UPS will be diverted from the existing LV panel to the new purpose built LV switch room, representing a one time major improvement to our power infrastructure.

Whilst we have engineered the solution to avoid a power outage, for health and safety and technical reasons we have to advise that a power outage is a real possibility during this period.  In the event of this power outage, you may need to reboot your equipment sometime around 8am on Wednesday 11th November, please also take any other precautions you may feel necessary during this unusual power upgrade.

For our customers whose mail is processed by Datanet mail services, no action is required, though there may be a delay in the delivery of your mail during this period.

We apologise in advance should this outage occur.

Please do not hesitate to contact us on 0845 130 6010 if you have any questions, or by email to info@datanet.co.uk


Why is Datanet upgrading the power to their AHF Fleet data centre and how will it benefit me?

One of the main issues affecting data centres has been the lack of available power to allow ‘full occupancy’ within them.  Racks are often restricted on their power supply which can limit the number of devices that each rack can support.  As devices become more ‘power hungry’, you may find that you will have to occupy more racks purely because of the lack of power.  Clearly this is not the most cost effective method of hosting, either for the customer, or the data centre.

With the installation of our own 1.5MVA dedicated sub-station with dual HV feed from National Grid and 2500Amp x 3 phase dedicated LV panel, all Merlin Gerin & Schneider switch gear, the Aspen House  data centre is ranked amongst highest Amps/Kw per sq. ft. in UK.

The benefits to our customers will be many but include:-

  • Safety in the knowledge that Aspen House is a data centre for the future, not just for today
  • The infrastructure at Aspen House allows growth and further development for all our customers

Click here for full specification of Aspen House

Our Support Team is operational Monday to Friday 8am to 8pm on 01252 813396