A Service Level Agreement (SLA) is an informal contract between a provider and a customer that explains the terms of the providers responsibility to the customer and the type and extent of remuneration if those responsibilities are not met.
Datanet's Service Level Agreements are explained in a simple, clear language and are designed to have a tight focus on your business. Our Service Level Agreements are available below in PDF format.
Datanet are also a member of CISAS, an Ofcom approved dispute resolution service. See our Terms and Conditions for details.