17/05/2003 – Premium Support for ADSL
If an ADSL router or VPN Firewall is bought from Datanet we now offer Premium Support for the first 90 days free of charge, after this the package can be bought on a yearly basis. Premium Support is an advanced replacement service, if you have problems with your firewall or router, Datanet will replace the hardware with a similar pre-configured device the next business day. The Datanet technical team are able to maintain and monitor your firewall remotely and supply FirmWare updates when they become available, as part of the package. This service is essential for ensuring minimum disruption to your Internet service should a hardware problem occur.