Premier Support First Class Service and Support from the UK's leading Business Class Internet provider.
Premier Support for DSL
Premier Support is available on our Business, Premier and Enterprise DSL products; this special fast-track service means you can expect diagnosis within 3 hours and resolution within 20 clock hours from the initial call.
Benefits
- DSL fault resolution cut from 4 business days to 1 business day
- 3 business hours initial response and analysis time
- Service Level Agreement available click here to view
How it works
Please click here for a PDF download (197 KB pdf)
Please note that we will require details of a 24 hour site contact in the event that a site visit is needed.
Premier Support for DSL is from only £15 per month and will simply be added to the monthly DSL line rental invoice. If you would like to benefit from this service please contact our IP Solutions Consultants or email Solutions@datanet.co.uk
Premier Support for hardware
Premier Support for hardware offers peace of mind to our customers; giving them the guarantee of replacement hardware in record time should anything go wrong.
Advanced Replacement
In the event of a hardware failure, we will replace your router or firewall with a pre-configured device by the next business day. You can even arrange a courier to collect the unit the same day.
Enhanced Security
Our specialist team will ensure that router and firewall rules and VPNs are configured and firmware is kept up-to-date as the manufacturers advise us.
Peace of Mind
All routine maintenance is carried out by our engineers leaving you to focus on your business, safe in the knowledge that you have network security specialists working to keep your network secure.
Reduced Costs
By outsourcing your router and firewall management to our dedicated and experienced team, you can save money on IT support costs. The service provides you with access to email and phone support, creating a powerful resource and removing any hidden support charges.
Future Proofing
Our managed router and firewall solutions range from single small office Internet gateway protection through to fully outsourced Enterprise network security solutions.
VPN Management
Datanet can also manage and support remote user configurations and branch to branch VPNs as part of our managed router and firewall solutions. This can involve adding, removing and configuring the VPNs to suit your requirements.
Premier Support for hardware is from only £5 per month and will simply be added to the monthly DSL line rental invoice. If you would like to benefit from this service please contact your IP Solutions Consultant or email Solutions@datanet.co.uk