09/05/2007 – New Premier Support fault resolution times explained
Premier Support is now available on our Business, Premier and Enterprise products; this special fast-track service means you can expect diagnosis within 3 hours and resolution within 20 clock hours from the initial call. Customers are required to give accurate details of a 24 hour site contact in the event that a site visit is needed.
- DSL fault resolution cut from 4 business days to 1 business day
- 3 business hours initial response and analysis time
- Service Level Agreement available click here to view
Premier Support is from only £15 per month and will simply be added to the monthly DSL line rental invoice. If you would like to benefit from this new service please contact your IP Solutions Consultant or email Solutions@datanet.co.uk