22/01/2007 – Improved fault resolution response times and SLAs
As of today, Datanet are able to offer significantly improved fault resolution response times and SLAs on our DSL service. Available to all customers on our Business and Premier ADSL products, this special fast-track service means you can expect diagnosis within 3 hours and resolution within 24 clock hours from the initial call.
The benefits of this new service are:
- ADSL fault resolution cut from 4 business days to 1 business day
- 3 business hours initial response and analysis time
Premier support is only £14.99 per month and will simply be added to the monthly ADSL line rental invoice. If you would like to benefit from this new service please contact your IP Solutions Consultant or email Solutions@datanet.co.uk
Please note that Premier Support on ADSL and SDSL requires 24 hour access to premises by our engineers in the event of a problem.