Firstly a very happy new year to you. We at Datanet are looking forward to providing another year of ‘second to none’ services to you.
Technical Support Update by Dave Smith, Support & Facilities Manager
At Datanet we pride ourselves on the quality of support we provide to our customers. Currently, during working hours you can call and immediately talk with a member of our Support Team about any issue you may have. Outside working hours, 24 hour support is available for qualifying services.
Our first class support is about to get even better! I’m Dave Smith and I’d like to introduce you to the new Support Team at Datanet.
Pictured (back row l to r) Pete Smith, Dave Smith (Support & Facilities Manager)
(front row l to r) Alex Frost, Sandhya Shah, Mike McCallan
In addition to my historic role as Facilities Manager, I am taking on the responsibility for the Support Team. Sandhya Shah has been working in Datanet Support for over 3 years and she is joined by 3 new team members, Pete Smith, Alex Frost and Mike McCallan.
As a first step, I am pleased to announce that by the middle of Q1 2012, Datanet will be extending the support working hours to 8am till 8pm Monday to Saturday (8x8x6). This means that all our customers will have instant access to our Support Team during the extended hours.
Together we will all be working to improve your support experience and our ultimate aim is to have support staff on-site 24/7. This will provide you with two major benefits:-
- All customers who currently qualify for 24 hour support will benefit from a faster response by directly calling our on-site Support Technician
- Datanet will be able to offer 24 hour 1st line support for other services such as broadband and email
For any support enquiries, please call our team on 0845 130 6010 option 2 or email us at firstname.lastname@example.org
I look forward to speaking with you in due course.
Support & Facilities Manager
Datanet Receives Gold Hart Healthy Workplace Award
For the second time, Datanet is proud to be awarded the Gold Hart Healthy Workplace accolade. The aim of the award scheme is to promote health and wellbeing in the Hart District region through the formal recognition of organisations that are proactively working to improve the health of their staff.
Carol Williams and Adrian Mayes represented Datanet at the awards lunch that took place on Monday 23rd January at the Four Seasons Hotel, Dogmersfield.
⅓ Rack Options at Datanet’s Aspen House Data Centre
At Datanet we understand that a full, 47U rack may be too large for your requirements but you still need to ensure that your business critical equipment is housed securely.
Pictured left is one of our ⅓ rack options at our Aspen House, Fleet data centre. If you would like to arrange a visit and discuss the various co-location options for your business, please call us on 0845 130 6010 and we will be pleased to arrange this.
Conveniently located just off J4a of the M3, Aspen House provides state of the art facilities with ample parking and friendly, helpful staff.
Our ISO Journey – Successful Completion of Stage 1 Audits
Great news from the ISO Diary Camp – Datanet successfully completes the Stage 1 audits