Why is Datanet broadband different? Customer Service
Customer service? Well, yes. Of course our infrastructure is of high quality and as reliable as they come, a quick check of our Network Status pages will tell you that, but where we can really add value to your business is in our personal service regardless of company size or the complexity of the solution.
What can you expect from Datanet’s Customer Service?
- Expert pre-sales advice on the right solution for your business; all our solutions are bespoke for our customers and we take the time to understand your needs and exceed your expectations.
- Call our Solutions Consultants on 01252 810010– you will get you straight through to our experienced account managers.
- Our technical support team can be contacted 24/7 on their dedicated number 01252 813396. Please press option 1.
- A prompt and efficient response – we aim to pick up the phone within four rings and respond to all emails (not an auto response) the same business day.
Award Winning Business Broadband
Our focus on reliability and high customer service has been recognised by our industry association the ISPA, and we were awarded the Best Business Broadband 2007 Award.
We also offer a 20-hour fix option for our Business broadband services, guaranteeing any issues you may have with your connection are dealt with in one business day, more information is available here.
For more details and to experience our first class customer service for yourselves, contact us on 01252 810010 or email Solutions@datanet.co.uk